Great Customer Service Is Attitude, Individuality, and Freedom
Customer service. It seems to be lacking, especially with the airlines. We all know bad customer service when we experience it. Yet what is excellent or great to one person is mediocre to another....
View ArticleHow Far Does Your Customer Service Reach?
How far does your customer service reach? Is it limited to face-to-face meetings, telephone conversations, mail, email, or social media? When does your customer service end? These three important...
View Article10 Tips For Outstanding Customer Service
Outstanding customer service aims to do even better than the 80/20 rule. Getting most of these 10 tips right will be much better than the majority of your competition.The post 10 Tips For Outstanding...
View ArticleThe Top Three Secrets of Customer Service Success
Good customer service may start with a high quality product or service, but in the world of high competition from multiple sources, it surely doesn't end there. In order to build a successful customer...
View ArticleLeadership On A Cold Winter’s Night
I first want to start out by saying that this post is not paid for, nor any form of compensation received, by the Starwood Hotels Group, Aloft hotels, or the great city of Chesapeake, Virginia. Instead...
View ArticleIs Your Business Dressed For Success?
We have all heard the maxim, “Dress to impress.” In fact it is a given that how you dress speaks volumes about your character, your self-awareness, and your ability to deliver. When you dress like a...
View Article5 Unusual Customer Loyalty Traits
Every business has an ideal customer. If the business has done an excellent job at market research and testing, then the business should be able to describe in specific detail everything they know...
View ArticleYour Moment Of Truth – Customer Service Done Right – Understanding Your...
Your moment of truth in customer service. This is the key to your success or failure. Know what it is and hit a home run every time it comes up. This is what will take you to the next level with your...
View ArticleTo Be Successful In Customer Service, It Is Always Important To Keep The...
Sometimes we get so caught up in making a living that we forget what life is all about: helping and sharing with people. And it is this - to help people - upon which customer service is based. That's...
View ArticleCustomer Service Success – The Buck Stops – Where?
Can you and your organization live great customer service? Absolutely! Find out what happened to me when I lost my pants.The post Customer Service Success – The Buck Stops – Where? appeared first on...
View ArticleOne Foot. Four Bills. Paying Doctors Has To Be Easier!
Healthcare can seem abstract if you do not participate in the system on a regular basis. That is if you are not having a chronic condition cared for, a child visiting for regular well check visits or...
View Article4 Steps To Being A Better Customer. (Hint: Do Not Be An Ass.)
Are you a typical American consumer? Do you have an expectation that you are always right? Do you expect to be treated like royalty wherever you go? Do you expect to extract some form of justice out...
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